Apple's rotten week continued as the company apologized for major issues with its iOS 8.0.1 software and released a "workaround" in the wee hours of Thursday morning. The iPhone 6 and 6 Plus users who downloaded the iOS update found themselves unable to access cell service or use the TouchID fingerprint sensor, causing Apple to pull iOS 8.0.1 within hours on Wednesday.
"Affected users can reinstall iOS 8 through iTunes," an Apple spokesperson said via email to NBC News, pointing to a support page with instructions. The fix involves downloading a special file to restore the older software. "We apologize for the great inconvenience experienced by users," the spokesperson said. Apple is "working around the clock" to release 8.0.2.
Apple confirmed that only iPhone 6 and iPhone 6 Plus users were affected. It's not clear how the software -- which is the first update to iOS 8, Apple's most recent operating system -- was released with these problems, but it comes amid complaints that the larger new iPhone 6 and 6 Plus phones are prone to bending.
IN-DEPTH
- Apple Yanks iOS 8.0.1 After Reports of No Cell Service and Other Issues
- Crash Report: Apple's iOS 8 Is Crashing Apps 65 Percent More Than iOS 7
- With iPhone 6 Plus, Men Feel 'Thumb Stretch' That Has Plagued Women
