Night and day for more than six months, a D.C. family has received over 100 packages the senders meant to have delivered to a hotel more than a mile away.
The family has received a nonstop array of items, they said in an interview only on News4.
“We’ve received everything from cat food to vitamin supplements to even a chainsaw,” said Brittany, who asked to only give her first name. “Luckily, that guest came to pick it up, but we did not ask questions. Nor did we answer the door.”
Brittany said she believes guests at the Arlo are entering the hotel’s address when they order from Amazon and then inadvertently clicking her address, which appears before the hotel’s address in the option list. There’s only a one-letter difference between the addresses.
“Unfortunately, it’s been a lot of late nights, like after 8 p.m., where folks are coming and knocking on our door, which is pretty tough when you have a kid,” Brittany said.
The family has reached out to both Amazon and the Arlo to try to figure out what’s going on and how they can finally stop hotel guests from mistaking the addresses.
News4 reached out to both companies. We didn’t hear back from the hotel. Amazon said they’re looking into it.
If you have any answers on why a hotel guest ordered a chainsaw, we’d love to know that too.
