A Minnesota man refuses to fly on Southwest Airlines after he says his family was briefly removed from their flight over a critical tweet. Duff Watson was boarding as a priority flyer with Southwest when an agent refused to allow his two children, ages 6 and 9, who had later boarding times, to board with him, according to NBC's affiliate KARE. Watson said he warned the agent that he'd tweet about the incident, which he did. "RUDEST AGENT IN DENVER. KIMBERLY S. GATE C39. NOT HAPPY @SWA," the tweet read. Watson told KARE an announcement on the loudspeaker asked his family to gather their belongings and exit the aircraft shortly after they boarded. A supervisor asked Watson to delete the tweet before re-boarding.
"We get bounced off the plane, and it turns into a completely different situation and escalated for reasons that are quite honestly silly," Watson told KARE.
"Our decision was not based solely on a Customer's tweet. Following a successful resolution, the Customer and his family were able to continue on the flight to Minneapolis. We are thoroughly investigating the situation. We have reached out to the Customer and offered vouchers as a gesture of goodwill," a Southwest Airlines statement read.
IN-DEPTH
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— Natalie Daher
