Asian airports are rated the world’s best by international passengers, with Hong Kong in top place and Seoul’s Incheon and Singapore’s Changi just behind, an air travel industry survey released on Wednesday showed.
In the Americas, Canada’s Halifax hub in Nova Scotia was preferred, followed by Minneapolis and San Diego. In Europe, the three traveler favorites were Copenhagen, Helsinki and the new Athens airport, opened for last summer’s Olympic Games.
Previous winner Dubai was top among airports in the Middle East and Africa, followed by Cape Town and Durban.
The results of the survey, covering 40 major airports around the globe in 2004, were issued by the Airports Council International and the airlines’ body, the International Air Transport Association.
They said the results were based on responses to 65,000 questionnaires under the two bodies’ recently launched Customer Satisfaction and Benchmarking Program, dubbed AETRA from a Latin word meaning the upper air. ACI and IATA said 55 airports had now joined AETRA, which aims to measure customer satisfaction and find ways to improve it.
