Verizon Wireless has agreed to pay a fine of $25 million and at least $52.8 million in refunds to customers who inadvertently racked up data charges on their phones over the last three years, federal regulators said Thursday.
The Federal Communications Commission said the settlement is the largest in its history.
To forestall action by the FCC, Verizon Wireless said earlier this month that it would issue refunds, mostly of $2 to $6, to about 15 million subscribers. It didn't give a total value for the refunds.
The FCC started asking Verizon Wireless last year about $1.99-a-megabyte data access fees that appeared on the bills of customers who didn't have data plans but who accidentally initiated data or Web access by pressing a button on their phones.
FCC chairman Julius Genachowski said in a statement that the consent decree "sends a clear message to American consumers ... People shouldn’t find mystery fees when they open their phone bills — and they certainly shouldn’t have to pay for services they didn’t want and didn’t use. In these rough economic times, every $1.99 counts."
In a statement Thursday, Verizon Wireless said the charges were inadvertent and its software is being changed to prevent such charges in the future
The FCC said it would check to see that Verizon paid out the agreed-to refunds.
After the Cleveland Plain Dealer raised awareness of the spurious fees, Verizon Wireless said last year that it would take steps to prevent the charges from appearing and that it would issue refunds to customers who complained.
Verizon Wireless, the largest cell phone carrier in the U.S., is a joint venture between Verizon Communications Inc. and Britain's Vodafone Group PLC.
