This is part of The Cost of Denial, NBC News’ reporting on insurance in America. If you are dealing with seemingly inappropriate bills or a denial of coverage, care or repairs for health, home or auto, email us at Costofdenial@nbcuni.com.
Lisa Brundridge was recovering well from her surgery to remove a tumor from her spine when she got a notice from her health insurance provider that made her feel sick to her stomach: Her plan had refused to cover the nearly half-million-dollar combined cost of the operation and medical tests leading up to it.
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